It is a pleasure to hear from guests when they enjoy their time at our property and their interactions with our employees. I will also be sure to pass along your comments about our housekeeping efforts, as they will be delighted to hear that you were happy with their timeliness and cleanliness of the service that they provided. We strive to achieve and exceed guest expectations, so I am glad that you noticed our efforts. It may seem trivial to some, but making our guests feel welcome is of utmost importance.

Being the Guest Service Training Manager, I am very excited to hear that our staff greeted you when you crossed paths. We greatly appreciate all of your feedback that you provided. This resort makes it easy for us all to relax and just enjoy visiting.ĭear J G- Thank you so much for the time you took to review our Resort. There is a coffee maker and supplies were replenished each day. We had a king room which included a table and two club chairs. The lobby bathrooms were always clean and staff greeted you if you crossed paths. Housekeeping was very good and each day when we returned from breakfast, our service had already been completed. The lobby is inviting with deep leather seating and a fire going. She was efficient but it seems like there might be an easier way to do it. Check in was good, but our agent had to write out quite a bit to give us our cards for free play. My husband and I like as much quiet as possible, so we were in the other tower. My in-laws needed an accessible room and we asked that they be in the tower near to the casino. Our rooms were clean and quiet for sleeping. We did not need to add additional money to our food budget, but we did choose to tip our servers with cash. We booked the package with free play and dining cards. This resort is very convenient for meeting up with my husband's parents who live on the upper peninsula of Michigan. Barcelo Bavaro Palace All Inclusive Resort.Hilton Tulum Riviera Maya All-Inclusive Resort.Hotels near Central Michigan University.Hotels near Saginaw Chippewa Tribal College.Hotels near Mount Pleasant Discovery Museum.Hotels near Kids Quest and Cyber Quest at Soaring Eagle Casino Resort.Mount Pleasant Hotels with Tennis Courts.Mount Pleasant Hotels with Laundry Facilities.Mount Pleasant Hotels with Air Conditioning.Hotels near Soaring Eagle Casino & Resort.

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